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CALIFORNIA PRIVACY

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Whether you’re a Toyota owner or just have a question about our products, Toyota is committed to providing a rewarding customer experience. Select the most convenient way to reach us, and we look forward to assisting you.

黄色抖音We’re here to help. Whether you have questions about your vehicle, our products, navigation, Entune™, ToyotaCare, warranty and more, your answers are just a click away. It’s available 24/7. Please visit our Frequently Asked Questions today.

Frequently Asked Questions

Phone/Fax

Phone: 800-331-4331
Fax: 310-468-7814

M-F 7:00 a.m. - 7:00 p.m. CT
黄色抖音 Sat. 7:00 a.m. - 4:30 p.m. CT

TTY/TDD Users: Dial 711, then request the operator dial 1-800-331-4331

Email

Before you email us, please check out our FAQ section. Many of our visitors have found quick answers to their questions by searching our FAQs.

Email Us

Postal Mail

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001

Accessibility

Toyota is committed to accessibility, diversity, and inclusion for all of its guests. We believe everyone should be able to visit Toyota.com, use our mobile apps, and access our service easily. We welcome feedback. If you notice any content, feature or functionality of the Site that you believe is not fully accessible to people with disabilities, please contact us and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your input seriously and will consider all feedback received as we evaluate ways to accommodate our customers and continuously improve our overall accessibility polices.

Your Privacy Rights

California Consumers
Effective January 1, 2020, the California Consumer Privacy Act of 2018 ("CCPA") gives you certain privacy rights related to your personal information which are in addition to any privacy rights set forth in the Toyota Privacy Statement and Privacy Notice for Connected Services. Please visit the Toyota California Privacy Policy http://ktvbt.com/support/california-privacy for additional information.

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Personal Information Sharing Practices for 2018
During 2018, Toyota shared personal information about our customers with specific third parties where the information was used for the recipient's own marketing.

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Toyota Connected Services Privacy and Protection Notice
Your vehicle may be equipped with Connected Services that electronically transmit Vehicle Data to Toyota. These Services may use your Vehicle Data to respond to vehicle emergencies, find destinations or activate remote services. This data may improve overall vehicle safety, develop new and better vehicles, and analyze vehicle trends. We also collect and use your Personal Information to facilitate your usage of Connected Services, fulfill your requests, and manage our relationship with you.

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Toyota Privacy Statement – Summary
This summary of our privacy statement applies to Web sites operated by Toyota Motor Sales, U.S.A., Inc. ("Toyota," "us," or "our") (collectively referred to as the "Platforms"). Some of our products and services may have additional terms that apply, such as vehicles equipped with Connected Vehicle Services technologies. Where product- or service-specific terms conflict with this Privacy Statement, those terms shall govern. Last Updated January 1, 2019

Information Collected
  • We collect personal information you choose to provide which may include your name, mailing address, email address, and phone number together with certain demographic information from you in connection with surveys or from commercially available third party services.
  • We collect and store "usage information" about how you use our Platforms, such as the name of your Internet service provider, the browser and type of machine you are using, the IP address and the Web site that referred you to us and the pages you visit to help manage and enhance the Platforms.
  • We and advertising and other data companies use cookies and Web beacons to manage the Platforms, tailor our communications with you, and personalize your experience on the Platforms.
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Uses and Sharing
  • We use personal information to provide you with services or information you request, such as new vehicle information alerts, promotions and mailed brochures.
  • We also use personal information when you request to participate in promotional activities such as sweepstakes, contests, games, special events, blogs and chats.
  • We share personal information with our service providers and business partners to assist us in fulfilling your requests and providing features and services for the Platforms.
  • We also share personal information with companies affiliated with Toyota and our authorized dealers and their holding companies, dealer advertising associations and distributors for their own use.
  • We, Web publishers and other Web sites on which we advertise may target advertisements for products and services in which you might be interested based on your visits to both the Platforms and other Web sites.
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Important Information
  • Children's Privacy. Toyota does not seek information from children under the age of 13.
  • Phishing Scams. Toyota will never ask you to update your personal information through email.
  • Acceptance. By using the Platforms, you signify your acceptance of this Privacy Statement.

Your Choices and Access
  • You have the right to have a copy of the personal information you provide.
  • You have the right to correct or update your personal information.
  • You may instruct Toyota to remove you from our programs you have subscribed to by using the unsubscribe link provided in our email programs or by contacting us.
Learn more

How to Contact Us
To contact us with a question call us at 800-331-4331 or mail your inquiry to:
Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001
To read our full Privacy Statement 黄色抖音click here.


Toyota Online Privacy Statement

[Versión en Español]

黄色抖音UPDATED AS OF: January 1, 2019

Toyota Motor Sales, U.S.A., Inc. is committed to maintaining your confidence and trust as it relates to the privacy of your information. Please read below and learn how we collect, protect, share and use your information as part of our technology platforms, including, without limitation, our websites, web pages, interactive features, applications, Twitter, Facebook and other social media networks, and mobile applications ("Platforms"). If you are located in the European Economic Area ("EEA"), which includes the European Union ("EU") Member States, Lichtenstein, Iceland, Norway, and for purposes of this Privacy Statement, the United Kingdom, please visit , as our Platforms are intended only for consumers located in the United States.


Toyota Connected Services® This Online Privacy Statement does not apply specifically to our Toyota Safety Connect® Connected Services. Please go to ktvbt.com/privacyvts to learn more about our vehicle and personal data collection, use and sharing practices.


QUICK GUIDE TO CONTENTS

1. INFORMATION WE COLLECT ON OUR PLATFORMS.
2. HOW WE USE THE INFORMATION WE COLLECT
3. SHARING OF INFORMATION
4. INFORMATION WE RECEIVE FROM THIRD PARTIES
5. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS.
6. ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT.
7. CHILDREN.
8. SECURITY OF YOUR INFORMATION AND PHISHING SCAMS.
9. OTHER SITES.
10. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION.
11. CHANGES.
12. CONTACT US.



1. INFORMATION WE COLLECT ON OUR PLATFORMS.

Information You Provide To Us

We may collect Personal Information (information that can be used to identify you as an individual) such as your name, email, telephone number, home address, demographic information (such as zip code, age), or payment information (such as account or credit card number). The types of Personal Information we collect may vary depending on your use of the features of the Platforms. For example, we will collect your credit card number and other payment-related information in connection with your purchase of products and/or services through the Platforms, and we will collect Personal Information when you submit comments or participate in sweepstakes, contests, games, special events, promotions, blogs and chats, and surveys ("Programs"). In addition, we may post customer testimonials/video testimonials on our Platforms which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

Toyota utilizes third-party social media management services to collect and analyze publicly available information on various social media sites. Information that you post on those sites, as well as publicly available information that you post on other pages made available through those sites and on other social media sites may be used by Toyota for customer satisfaction, customized marketing, marketing analysis, consumer research and other legitimate business purposes.

Friend to Friend: Some features on the Platforms may permit you to submit information about other people. For example, if you wish to invite your friends to participate in a Program offered through the Platforms or forward particular content from the Platforms to your friends, you will be asked to submit your friends’ email addresses. Our use, sharing and protection of the other person's information will also be subject to the terms of the Program and this Privacy Statement.

黄色抖音Information We Collect Automatically

Usage Information. Whenever you visit or interact with the Platforms, we, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Platforms are accessed and used ("Usage Information"). Usage Information may include browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the Platforms, such as interactions with friends and group activities. This information helps us keep our Platforms fresh and interesting to our visitors and allows us to tailor content to a visitor’s interests. Usage Information is generally non-identifying, but if Toyota associates it with you as a specific and identifiable person, Toyota treats it as Personal Information.

Device Identifier.黄色抖音 We automatically collect your IP address or other unique identifier ("Device Identifier") for the Device (computer, mobile phone, tablet or other device) you use to access the Platforms. A Device Identifier is a number that is assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We, and our affiliates, service provides, business partners and other third parties, including authorized dealers, may use a Device Identifier to, among other things, administer the Platforms; help diagnose problems with our servers; analyze trends; track users’ web page movements over time and across different websites, Platforms, or other mobile, online, or offline services; to help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies; Pixel Tags.黄色抖音 The technologies used on the Platforms to collect Usage Information, including Device Identifiers, include but are not limited to: cookies (data files placed on a Device when it is used to visit the Platforms), mobile analytics software and pixel tags (transparent graphic images, sometimes called web beacons or tracking beacons, placed on a web page or in an email, which indicates that a page or email has been viewed). Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, by using one of their applications either on or otherwise connected to our Platforms (e.g. social media log-in credentials or vehicle configuration shared to social media), you may enable interaction between your activities on the Platforms and your activities on such social networking sites. We, or our vendors, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information). Please note that Dealer Advertising Associations may opt to place cookies or similar files on your Device to personalize your experience on their websites, including . A pixel tag may tell your browser to get content from another server.

Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the website may not function properly or may be slower if you refuse cookies. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. If you block or delete cookies, not all tracking that we have described in this privacy statement will stop.

We use cookies provided by Google Analytics and BlueKai DMP to collect statistical information about the use of the website. You can opt-out of Google analytics, here: (requires you to install a browser add-on). You can manage your third-party data on BlueKai, here: , and you can completely opt-out of BlueKai third-party data collection, here: .


2. HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect about and from you for a variety of business purposes such as to:

  • Respond to your questions and requests such as requests for product information, new vehicle information alerts, and brochures;
  • Advise you of important safety-related information;
  • Enable you to participate in promotional activities, or other Programs;
  • Provide you with access to certain areas and features of the Platforms such as your interactions with other users;
  • Verify your identity;
  • Communicate with you about your account and activities on the Platforms and, in our discretion, changes to any Toyota policy or notice;
  • Tailor content, advertisements, and offers we serve you, including by providing more relevant content, advertisements, and offers over time and across multiple devices;
  • Improve the Platforms;
  • Comply with license obligations;
  • And for purposes disclosed at the time you provide your Personal Information or otherwise with your consent.
  • You may share your location with us and we may use it for the purpose of providing you with offers and other information relevant to your location.

  • 3. SHARING OF INFORMATION

    Except as described here, we will not provide any of your Personal Information to any third parties without your specific consent. We may share non-Personal Information, such as aggregate data and Usage Information with any third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Statement and in the following circumstances:

    Third Parties Providing Services On Our Behalf. We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Platforms, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance and "powered by" partners or partners in co-branded sites. Your Personal Information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers.

    Program Partners. If you choose to participate in a Program, your Personal Information may also be shared with our Program partners and may be used by our Program partners if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this Privacy Notice will not apply to that company's use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the Personal Information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Privacy Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any Personal Information.

    Your Agreement To Have Your Personal Information Shared. While on our Platforms, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. If you agree to have your Personal Information shared, your Personal Information will be disclosed to the third party and the Personal Information you disclose will be subject to the privacy policy and business practices of that third party.

    Business Transfers. We may share your Personal Information with other entities and our affiliates primarily for business and operational purposes. We may also share your information with our authorized dealers and their holding companies, dealer advertising associations and distributors for their own use. For example, we may share information such as your name and vehicle interests with our authorized dealers to save you time during your visits and to enhance your overall dealership experience. We may also combine information about your Site and Platform visits and share this information with our authorized dealers and other entities to provide you with enhanced experiences across Toyota-affiliated, -branded or similar Toyota-related offerings and Platforms. In the event that Toyota is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction.

    Legal Disclosure. We may transfer and disclose your information to third parties to comply with a legal obligation; when we believe in good faith that the law or a governmental authority requires it; to verify or enforce our Terms of Use or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect our rights or property or security of third parties, visitors to our Platforms or the public.


    4. INFORMATION WE RECEIVE FROM THIRD PARTIES

    黄色抖音We may receive information about you from third parties.


    Websites. For example, if you are on another website and you opt-in to receive information from Toyota, that website will submit to us your email address and other information about you so that we may contact you as requested.


    Third Party Applications. You may also choose to participate in a third party application or feature (such as one of our Facebook or Twitter applications or a similar application or feature on a third party website) through which, through your participation, you allow us to collect (or the third party to share) information about you, including Usage Information and Personal Information such as lists of your friends, "likes", comments you have shared, groups and location. Services like Facebook Connect give you the option to post information about your activities on our Platform to your profile page to share with others within your network. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections’" web page, profile page, or similar page on a social networking or other third party website or interactive service.


    Other Third Parties. We may also receive information about you from our affiliates, service providers, business partners, and other third parties, including authorized dealers. Information from such third parties may have been collected online, offline, or through publicly- or commercially-available sources.


    黄色抖音We may supplement the information we collect about you through the Platforms with such information from third parties in order to enhance our ability to serve you, to tailor our content, advisements, and other offers to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you.


    5. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS.

    The Platforms gives you choices. If you choose to receive e-mails from us about products and other information, we strive to keep your Personal Information updated and accurate.

    If you provided Toyota with Personal Information through the Owners section of toyota.com, you may review and update that information by clicking on the Owners link on the homepage of toyota.com, registering or logging in and then clicking on "Update Profile." If you have signed up for the Toyota marketing e-mail list, you can access the Preferences page and change your user profile or unsubscribe from the Toyota e-mail list .

    For users who are not currently registered on our owner site, please call Customer Satisfaction at 800-331-4331 to opt out from receiving e-mail communications from Toyota. If you receive an e-mail, you may opt-out at any time by following the opt-out instructions provided in the e-mail you receive. Your opt-out request will be processed within 10 days of the date on which we receive it.

    黄色抖音If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of the Platforms concerning the specific Program to determine if you are able to access your information and how to do so.

    In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.


    6. ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT.

    We may use third party ad network providers to help present ads on the Platforms, as well as other service providers to evaluate and provide us with information about the use of the Platforms and viewing of our content. We do not share Personal Information with these providers (unless, of course, you give us permission). Such providers may place and access cookies, pixel tags, or similar technologies on your Device to serve you ads or other content personalized to your interests which they infer from your precise location and/or your browsing on the Platforms and other sites you have visited. In doing so, the provider collects or has access to non-Personal Information such as your Usage Information. The use of cookies, pixel tags, or similar technologies by these providers is subject to their own privacy policies, not ours.

    If you prefer to not receive targeted advertising, you can opt-out of some network advertising programs that use your information. To do so, please visit the . Please note that even if you choose to opt-out of targeted advertising, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.


    7. CHILDREN.

    黄色抖音The Platforms are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.


    8. SECURITY OF YOUR INFORMATION AND PHISHING SCAMS.

    We take information security seriously and use certain reasonable security measures to help protect your Personal Information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Platforms and provide us with your information at your own risk. When we collect sensitive information on our sites or within our mobile application (such as credit card number or geo-location information), we encrypt the transmission of that information using secure socket layer technology.

    Beware of Phishing Scams: There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that Personal Information be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at .

    黄色抖音This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one’s personal information. This information can then be utilized to steal a person’s identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Toyota will never ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail or U.S. mail or fax or text message. If you receive an email or letter by U.S. mail or fax or text message from Toyota asking you to update your credit card information, do not respond: this is a phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. The and the are also good sources of information about these types of security threats and how they may be reported to the authorities.


    9. OTHER SITES.

    The Platforms may contain links to other sites that we do not own or operate, such as the site for Toyota Financial Services and to sites for Toyota dealers, as well as links from advertisers, sponsors and/or partners. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices, even though they may use the Toyota name or logo on their site through an agreement with us. These other sites may send their own cookies to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Platforms (including those linked to through an email or social networking page). To reach the privacy policy for Toyota Financial Services, please click . To reach Toyota dealer sites, please click here.

    The Platforms may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Notice.


    10. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION.

    The Platforms are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Toyota makes no representation that the Platforms are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Platforms, or providing us with any information, you (a) acknowledge that the Platforms are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.


    11. CHANGES.

    黄色抖音We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Platforms prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


    12. CONTACT US.

    To contact us with a question call us at 800-331-4331黄色抖音 or mail your inquiry to:

    Toyota Motor Sales, U.S.A., Inc.
    P.O. Box 259001
    Plano, TX 75025-9001

    You may also obtain an update on our information practices by sending a request to:

    Toyota Motor Sales, U.S.A., Inc.
    P.O. Box 259001
    Plano, TX 75025-9001


    PERSONAL INFORMATION SHARING PRACTICES FOR 2018
    (Effective as of January 01, 2019)
    黄色抖音During 2018, we shared the following types of personal information about our customers with SiriusXM Satellite Radio, Toyota Financial Services and our authorized Toyota dealers where the information was used for the recipient's own marketing:

    Name
    Address
    Email address
    Telephone number
    Model vehicle purchased or leased

    SiriusXM Satellite Radio is located at:
    SiriusXM Radio
    1221 Avenue of the Americas
    36th Floor
    New York, NY 10020

    Toyota Financial Services is located at:
    Toyota Financial Services - Mailstop EF10
    P.O. Box 259001
    Plano, TX 75025-9001

    Please click on the link below to view a list of authorized Toyota dealers.
    Toyota dealers

    You may also obtain this information by sending a request to:

    Toyota Motor Sales, U.S.A., Inc.
    P.O. Box 259001
    Plano, TX 75025-9001

California Privacy

Effective Date: January 1, 2020

Last Updated: January 1, 2020

Toyota Motor Sales, U.S.A., Inc. and Toyota Motor North America, Inc. and their wholly-owned subsidiaries that share common branding with them, together with Toyota Motor Corporation (collectively, "Toyota," "us," or "our") are committed to maintaining your confidence and trust as it relates to the privacy of your information. This privacy policy is for our customers, users and website visitors who are California residents (this "California Privacy Policy”) and supplements the information contained in Toyota’s Online Privacy Statement located at http://ktvbt.com/support/privacy-rights (the "Toyota Privacy Statement”).

Quick Links
I. OVERVIEW OF THIS CALIFORNIA PRIVACY POLICY
II. HOW WE COLLECT, USE, AND SHARE PERSONAL INFORMATION
III. CCPA RIGHTS FOR CALIFORNIA CONSUMERS
IV. CONTACT US; EXERCISE YOUR RIGHTS

I. OVERVIEW OF THIS CALIFORNIA PRIVACY POLICY

What is this California Privacy Policy? The California Consumer Privacy Act of 2018 ("CCPA黄色抖音") and other privacy laws in California give California consumers certain privacy rights related to their personal information. These rights are in addition to any privacy rights set forth in the Toyota Privacy Statement. This California Privacy Policy describes the rights that California consumers may have under the CCPA.

To which Toyota entities does this California Privacy Policy apply? This California Privacy Policy only applies to those websites operated by Toyota. Note this California Privacy Policy does not apply to any Toyota, Lexus or Scion dealers, local Toyota dealer associations, private distributors, Toyota Financial Services, Lexus Financial Services, or Toyota Insurance Management Solutions.黄色抖音 For information about your California privacy rights for any of these entities, please contact these entities directly.

What is “personal information”? For the purposes of this California Privacy Policy, “personal information” is defined as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or California household. Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated information.
  • Other regulated information that is excluded from the CCPA's scope, such as:
    • medical information governed by the California Confidentiality of Medical Information Act (CMIA);
    • protected health information collected by a covered entity or business associated governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA);
    • clinical trial data subject to the Federal Policy for the Protection of Human Subjects;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

What are “California consumers”? A “California consumer” is a natural person who resides in California. For the purposes of this California Privacy Policy, a California consumer does not include persons to the extent they are (i) acting as an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, nonprofit or government agency that is doing business with Toyota or (ii) acting as a job applicant to, an employee of, owner of, director of, officer of, medical staff member of, or contractor of Toyota.

II. HOW WE COLLECT, USE, AND SHARE PERSONAL INFORMATION

黄色抖音Toyota may collect personal information from you in different ways and for different purposes. It is important to note that the types of personal information we collect will depend on your interaction with us, including the types of products or services you use.

黄色抖音This section contains the Categories of Personal Information that we may have collected in the last 12 months prior to the effective date of this California Privacy Policy or may collect and includes the following information for each category:

Description: Describes the category of personal information collected
Examples: Examples of personal information collected per category
Sources: Categories of sources from which personal information is collected
Business Purposes: The business and/or commercial purpose(s) for which personal information is collected or used
Third Parties: The categories of third parties with whom personal information is shared or sold for a business purpose.

Contact Information:
Description:
Includes attributes that identify a natural person
Examples:
黄色抖音Consumer name, address, phone number, email, owner account information, online identifier, user ID, and site visitor details (names, addresses, etc.) and demographic information (such as zip code, age). May also include personal identifiers such as social media IDs, and vehicle ownership

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non-service providers Toyota acquires data from)
  • Vehicles with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • Customer support (customer relationship management, manage customer service requests, manage open customer matters, system records of interactions with customers across multiple touch-points)
  • Road side assistance (emergency road side assistance such as tow services, fuel)
  • Telematics services (provide telematics services, emergency services electronic signatures on agreements)
  • Vehicle services (service reminders, warranty, express maintenance)

Third Parties:
Industry research (Toyota shares data with auto-industry vendors)

Consumer Product and Service Data:
Description:
Includes consumer vehicle ownership records associated with the consumers current and/or prior owned vehicles
Examples:
黄色抖音Vehicle ownership transactions, Retail Delivery Report (RDR) records, recall records, warranty records, repair order records, part order records, Toyota Insurance Management Solutions insurance product records, and incentive offers accepted by a consumer

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non- Service Providers Toyota acquires data from)
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:
Dealer service support (Identify and provide services to the consumer, improve timing during dealer visits, and enhance overall dealership experience)

Third Parties:
Marketing vendors (to collect or use data on behalf of Toyota to conduct marketing activities related to products or services).
Dealerships or private distributors (to provide services to vehicle owners)

Consumer Interaction Data:
Description:
Includes a consumer’s interaction with Toyota via telephone, email, chat, text and/or postal mail.
Examples:
Call center records and screen, audio and/or video recordings

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • Analytics (data is integrated from all other categories of data to perform analytics to help Toyota understand and serve a consumer better, improvement to service levels, consumer experience
  • Studies (industry and government studies, product quality and reliability)
  • Surveys (sales, service, quality)

Third Parties:
Augmentation vendors (to enrich Toyota data for better understanding of consumer preferences)

Consumer Online Activity:
Description:
黄色抖音Includes a consumer’s online interactions with Toyota

Examples:
Online accounts, browsing history, cookies, IP addresses, social media information

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non- Service Providers Toyota acquires data from)
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • Business transactions (record company sales, services, financial records, lease, electronic signatures, deal negotiations, dealer validation)
  • eCommerce (to record online commerce)

Third Parties:
Dealer support vendors (to use data collected by Toyota to provide services to dealers)

Vehicle Originated Data:
Description:
Includes data collected as part of vehicle remote services or driving behavior data

Examples:
黄色抖音Use of connected services and vehicle application suite services. Driving behavior such as acceleration and speed, steering, and braking functionality, and travel direction.

Sources:

  • Consumer provided
  • Service providers
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • To provide vehicle remote services such as emergency services
  • To provide vehicle functions such as navigation assistance, remote engine start, maintenance alerts and more.
  • For quality confirmation, data analysis, research, and product development

Third Parties:

  • Telematics vendors (to collect data from vehicles, manage telematics subscriptions, opt out/in of service, provide telematic services
  • Navigation
  • Affiliates and non-affiliated insurance companies to provide use base insurance information and offers

Marketing:
Description:
Includes pre and post-sale marketing interactions with a consumer

Examples:
黄色抖音Information collected at events, vehicle purchase negotiation information, vehicle service marketing information, direct marketing information, and retention marketing information

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non- Service Providers Toyota acquires data from)
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • Offers of insurance (Toyota Insurance Management Solutions TIMS) (to provide offers to consumers interested in vehicle related insurance products)
  • Service and telematic marketing (customer maintenance and retention)
  • Vehicle marketing (social media marketing, sharing informative material and gifts [such as the owner’s manual, welcome manual, merchandise, etc.], customer maintenance and retention)
  • Affiliate marketing (such as Toyota Financial Services)

Third Parties:
黄色抖音Media agencies (to execute media programs, advertisements, attributions; determine effectiveness of programs; and track consumer activities via internal and third-party tagging/cookies)

Research Data:
Description:
Includes personal information collected by Toyota related to consumer and product research

Examples:
黄色抖音Survey information, syndicated product and/or service studies, predictive behavioral studies, focus group information

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non-service providers Toyota acquires data from)
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Toyota internally derived data

Business Purposes:

  • Emission testing (to adhere to state and federal legislative requirements)
  • Product Improvement (research & design, quality controls)

Third Parties:
Service vendors (to support Toyota in providing services such as survey, service reminders, emission testing, safety/recall programs, logistics, shipping)

Legal Activity:
Description:
Includes personal information collected related to legal claims

Examples:
黄色抖音 Dispute, claim, reimbursement, litigation, and recalls

Sources:

  • Consumer-provided
  • Dealers
  • Service providers
  • Third party companies (non-service providers Toyota acquires data from)
  • Vehicle with telematics capabilities
  • Consumer online activity
  • Affiliated companies
  • Toyota internally derived data

Business Purposes:

  • Dispute resolution (dispute cases, dispute case payments, government requests, arbitrations)
  • Safety notices and recalls (quality safety reporting, campaign notifications and execution)
  • Compliance with laws

Third Parties:
None applicable

In addition to the purposes and categories of third parties identified above, we may also share your personal information with the following third parties and for the following purposes:

  • With our service providers that provide services to us and process personal information on our behalf
  • With regulatory authorities, credit bureaus or other governmental agencies, as needed, to comply with our legal or regulatory requirements
  • To a third party as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or party of our business

SALE OF PERSONAL INFORMATION TO THIRD PARTIES

We may have sold the following categories of personal information about you to third parties in the prior twelve (12) months:

  • Contact Information
  • Consumer Product and Service Data
  • Consumer Interaction Data
  • Consumer Online Activity
  • Vehicle Originated Data
  • Marketing
  • Research Data

黄色抖音However, we do not sell the personal information of minors under the age of 16 without affirmative authorization. For more information about opting out of this sale, please see Section III.C (Right to Opt-Out of Sale of Your Personal Information) below.

III. CCPA RIGHTS FOR CALIFORNIA CONSUMERS

黄色抖音The CCPA provides California consumers with certain rights regarding their personal information. This Section III explains those rights. If you are a California consumer and would like to exercise any of those rights, please see Section III.E (How to Submit a Request) below for more information on how to submit a request.

A. RIGHT TO KNOW ABOUT AND ACCESS YOUR PERSONAL INFORMATION

If you are a California consumer, you may have the right to request that Toyota provide you with information regarding what personal information about you we have collected, used, disclosed or sold in the preceding twelve (12) months. Once we receive your request and verify your identity, we will disclose to you the following:

  1. The categories of personal information we have collected about you in the preceding twelve (12) months.
  2. The categories of sources from which we collected your personal information in the preceding twelve (12) months.
  3. The business or commercial purposes for collecting your personal information in the preceding twelve (12) months.
  4. The categories of third parties with whom we shared your personal information in the preceding twelve (12) months.
  5. The specific pieces of personal information we collected about you in the preceding twelve (12) months.

B. RIGHT TO DELETE YOUR PERSONAL INFORMATION

If you are a California consumer, you may have the right to request that Toyota delete certain of your personal information that we have collected from you. However, this right to deletion does not apply to any of your personal information that is subject to an exception under the CCPA (as described below). Once we receive your request and verify your identity, we will delete (and direct our service providers to delete) your personal information in our records that is not subject to any of the CCPA exceptions. Specifically, we may deny your deletion request if your personal information is required for any of the following reasons, which we will identify in our response to you if we deny your request:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. To be able to fulfill the terms of a written warranty or product recall conducted in accordance with federal law.
  3. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  4. Debug products to identify and repair errors that impair existing intended functionality.
  5. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  6. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  7. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  8. Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  9. Comply with a legal obligation.
  10. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

C. RIGHT TO OPT-OUT OF THE SALE OF YOUR PERSONAL INFORMATION

黄色抖音If you are a California consumer, you may have the right to request that Toyota stop selling certain or all of your personal information. Once we receive your request and verify your identity, we will process your request as soon as feasibly possible and will also provide notification of your request to any third parties to whom we sold your personal information in the ninety (90) days prior to your request. You may also use an authorized agent to submit a request to opt-out on your behalf, as long as you provide the authorized agent with written permission to do so and the agent provides such proof to us when they submit your request. If you opt-out and subsequently enter into any transactions where a sale of your personal information is required as a condition of completing the transaction, we will provide you with instructions on how you may opt back in. In addition, your opt-out will not affect any situations where you direct us to transfer your personal information to a third party.

D. RIGHT TO NON-DISCRIMINATION

Toyota will not discriminate against any California consumer who exercises any of the rights described above. Specifically, we will not deny you goods or services; charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties; provide you with a different level of service or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

E. HOW TO SUBMIT A REQUEST

If you are a California consumer and would like to exercise any of the CCPA rights identified above, you may submit a request by either completing the online request form at or by calling us at 855-226-4048.

F. SUBMITTING A REQUEST THROUGH YOUR AUTHORIZED AGENT

If you are a California consumer, you may have the option to designate an authorized agent to submit a request on your behalf, so long the authorized agent has your written permission to do so and you have taken steps to verify your identity directly with us. If you would like to designate an agent, your agent must register as such with the California Secretary of State and submit a copy of this registration along with your consumer request to us. We may need to contact you directly to verify the request.

G. HOW WE VERIFY YOUR REQUEST

黄色抖音We cannot fulfill your request or provide you with your personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.

To verify your identity, we will ask that you provide the following personal information when you submit your request:

  • First Name
  • Last Name
  • Email Address
  • Mobile Phone Number
  • Address
  • City
  • State
  • Zip Code

You may need to provide additional information as part of your responses to our identity verification questions. We will only use this information to confirm your identity which may include the use of a third-party identity verification service. In the event we use a third-party identity verification service, our third-party identification verification tool will ask you certain identity verification questions and match those answers with what it has in its database. Depending on your type of request or the information requested by you, we may require additional information in order to verify your identity and fulfill your request.

黄色抖音If we cannot successfully verify your identity, we will inform you of that fact.

黄色抖音We will respond to your request within forty-five (45) days. However, in certain circumstances, we may require additional time to process your request, as permitted by the CCPA or other applicable law. We will advise you within forty-five (45) days after receiving your request if such an extension is necessary and why it is needed. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request.

黄色抖音If we cannot fulfill your request, our response to you will also explain the reason why we cannot fulfill your request.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

You may only make a verifiable consumer request to know about or access your personal information twice within a 12-month period.

IV. CONTACT US; EXERCISE YOUR RIGHTS

If you have any questions or concerns regarding this California Privacy Policy or our privacy practices, please contact us using one of the methods provided below:

  • By telephone to: 855-226-4048
  • By mail to: P.O. Box 259001, Plano, TX 75025-9001